Client Support Tickets

Submit a request relating to your engagement. Include the relevant transaction details and supporting documents so our team can process the matter.

Submit a Ticket

Each successful submission receives a unique ticket reference. Use the same reference for any follow-up relating to the matter.

Keeping mandate execution efficient

Deal execution is designed to proceed seamlessly through the client portal when required information, approvals and agreed payments are provided on time. Our team aims to keep its attention on executing live mandates and coordinating transaction parties rather than creating unnecessary back-and-forth correspondence. If you do have a genuine support query, you are of course welcome to submit it below and our team will route it appropriately.

Time is of the essence. Outstanding balances must be settled.

Successful mandate execution depends on timely coordination across Financely, the client, lenders, counterparties, advisers and other transaction participants. These parties are also engaged on other live mandates, so delays can disrupt availability, sequencing and execution momentum. To keep a mandate active and give it the best opportunity to progress efficiently, all agreed fees, retainers and milestone payments must be paid in full and on time. If any amount is overdue under your engagement, please settle it before requesting further execution work. If you have already paid, attach the payment confirmation to this ticket.

Full Name *

Company *

Business Email *

Mandate or Transaction Reference

Ticket Category *

Priority *

Subject *

Request *

Supporting Document

Attach a relevant document or screenshot if needed.

I have reviewed the procedure and understand that I may be referred to the relevant published guidance where applicable.

I confirm that I have not already submitted a ticket for this same matter.

I understand that time is of the essence in mandate execution and that agreed fees, retainers and milestone payments must be paid in full and on time to keep the mandate active. I understand that payment delays may affect coordination, third-party availability and execution sequencing. If any amount is outstanding or overdue, I will settle it before requesting further execution work. If payment has already been made, I will attach or provide the payment confirmation.

I understand that submitting a ticket does not amend an existing engagement or constitute a financing, credit, underwriting or transaction commitment.

Ticket Submitted

Keep this reference and use it for any follow-up relating to the same matter.

Client Support Tickets

Submit a Ticket

Ticket Submitted

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